Privacy Policy
Effective date: 3/1/2025
Crew Pickleball Club ("Crew Pickleball Club," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect from you, how we use it, who we share it with, and the choices you have. It applies to our website at www.crewpickleballclub.com, our email and text message programs, and other services we provide.
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If you have questions about this policy, contact us at thecrew@crewpickle.com.
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Information we collect
We collect the following types of information:
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Information you give us directly. This includes your name, email address, phone number, and any other details you provide when you sign up for our newsletter or text alerts, register for lessons or events, create an account, make a purchase, or contact us.
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Payment and billing information. When you pay for memberships, lessons, or other purchases, payment card and billing details are collected and processed by our third-party payment processor. We do not store your full payment card number on our own systems.
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Information collected automatically. When you visit our website, we and our service providers may automatically collect technical information such as your IP address, device and browser type, pages viewed, and how you interact with the site. We collect this through cookies and similar tracking technologies. See the "Cookies and tracking" section below.
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How we use your information
We use the information we collect to:
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Provide, operate, and improve our services, lessons, and events.
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Process payments and manage your account or registrations.
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Send you marketing emails and text messages if you have opted in (see below).
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Respond to your questions and provide customer support.
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Understand how visitors use our website so we can improve it.
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Comply with our legal obligations and enforce our terms.
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Email and text message (SMS) marketing
Email. If you opt in, we will send you marketing emails about lessons, events, promotions, and news. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us at thecrew@crewpickle.com.
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Text messages (SMS). If you provide your phone number and opt in to our text program, we will send you recurring marketing text messages (for example, lesson reminders, promotions, and announcements).
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Consent to receive marketing texts is not a condition of purchasing any goods or services.
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Message frequency varies.
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Message and data rates may apply.
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To stop receiving texts, reply STOP to any message. You will receive a confirmation and no further marketing texts.
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For help, reply HELP or contact us at thecrew@crewpickle.com.
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Carriers are not liable for delayed or undelivered messages.
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We use third-party providers (such as our email and SMS platform) to deliver these messages. We do not sell your phone number, and mobile opt-in data is not shared with third parties for their own marketing purposes.
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How we share your information
We do not sell your personal information. We share it only in these situations:
Service providers. We share information with companies that help us run our business, such as our website platform, our email and text message platform, our payment processor, and analytics providers. They are permitted to use your information only to provide services to us.
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Legal reasons. We may disclose information if required by law, to respond to legal process, or to protect the rights, safety, or property of Crew Pickleball Club, our customers, or others.
Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
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Cookies and tracking
Our website uses cookies and similar technologies to make the site function, remember your preferences, and understand site usage. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.
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Data retention
We keep your personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we take steps to delete or de-identify it.
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Your privacy rights
Depending on where you live, you may have rights regarding your personal information, such as the right to request access to it, request that we correct or delete it, and opt out of marketing communications. To make a request, contact us at [INSERT CONTACT EMAIL]. We will respond as required by applicable law.
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Residents of some states (for example, California) may have additional rights under state privacy laws. If that applies to you, contact us and we will honor the rights available to you under the law that applies.
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Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us at [INSERT CONTACT EMAIL] and we will delete it.
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Data security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
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Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
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Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the "Effective date" above. If we make material changes, we may provide additional notice. Your continued use of our services after an update means you accept the revised policy.
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Contact us
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If you have questions or requests regarding this Privacy Policy or your personal information, contact us at:
Crew Pickleball Club
11 eWall St. Ste 229
Mt. Pleasant, SC 29464